Urja Handmade Bags and Accessories

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Urja Handmade Bags and Accessories

Cancellation and Refund

Cancellation and Refund

At URJA BAGS, we strive for complete customer satisfaction. We understand that sometimes a customer may need to cancel an order or request a refund. This policy outlines how we handle cancellations and refunds to ensure a transparent and fair experience for all our customers.

If you have placed an order with URJA BAGS and wish to cancel it, kindly submit your cancellation request within 24 hours of placing the order to ensure the process is swift and without complications.

Follow the steps below to request an order cancellation:

  • Step 1: Contact Customer Service immediately – To initiate a cancellation, reach out to our customer service team as soon as possible. You can send an email to support@urjabags.com with the subject line “Order Cancellation Request” or call our helpline at 1-800-URJA-BAG.

  • Step 2: Provide Order Details – Clearly mention your order number, the name under which the order was placed, and the reason for cancellation. This information will help expedite the cancellation process.

  • Step 3: Confirmation of Cancellation – We will respond to your request, confirming receipt and informing you of the status of your order cancellation. If the order has not yet been dispatched, we will process your cancellation with no additional charges and you will receive a full refund.

  • Step 4: Refund Process – In case your order is eligible and approved for cancellation, the amount will be refunded to your original method of payment within a specified time frame, typically within 7-10 business days.

Important Notes:

  • Orders can only be canceled if they have not been processed for shipment.
  • Once an order has been dispatched, it cannot be canceled and will instead need to be processed as a return under our Refund Policy.
  • Customized or personalized items may not be subject to cancellation if production has already commenced.

Prompt Action is Crucial

To avoid any inconvenience, please ensure that your cancellation request is submitted within the 24-hour window after order placement. We’re committed to providing a seamless shopping experience, and prompt communication allows us to serve you and all our customers better.

Need Further Assistance?

For any additional help or queries regarding the cancellation of your order, do not hesitate to reach out to us. Our dedicated URJA BAGS Customer Support Team is here to guide you through the process efficiently.

Contact Details:

Email: support@urjabags.com
Phone: 1-800-URJA-BAG

Your satisfaction is our priority, and we appreciate your understanding of our order cancellation policies. Thank you for choosing URJA BAGS.

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